Complaints Policy
We are committed to providing a high level of service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our service standards.
Complaints Procedure
If you have a complaint about our service, please contact us with the details. The person to contact is:
Adam Mulla
Calibre Claims Services limited
Suite 3a, 96 Chorley New Road
Bolton
BL1 4DH
Tel: 0845 680 5745
Email: Info@calibreclaims.com
What will happen next?
- Upon receiving your complaint, we will proceed to acknowledge it within 7 days of receiving your complaint and enclosing a copy of our complaint procedure.
- We will then investigate your complaint
- Within 28 days of acknowledging your complaint, we will proceed to provide you with a detailed response to your complaint and the results of our investigation.
- At this stage, if you are still not satisfied with our response, you should contact us again and we will proceed to review the decision.
- We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
- If we have to change any of the timescales above, we will let you know and explain why.
- If you are still not satisfied or do not agree with our review of your complaint, you can then contact the Financial Ombudsman. Contact Details below;
Telephone: 0800 023 4567
Post: Financial Ombudsman, Exchange Tower, Harbour Exchange, London, E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Website: https://cmc.financial-ombudsman.org.uk/contact-us
Time Limits to escalate the matter to the financial ombudsman service is:
- Within 6 years from when the problem happened OR 3 years from when you found out about it
- Within 6 months of us providing you with our Final Response